Supervisor of Client Relations Support offers dedicated support to Client Relations Lead and Agents, providing high standards of situational leadership and resolving issues in creative and efficient ways. Supervisor will be responsible for management of direct reports assigned to group, as well as determination and implementation of final unit processes and reporting. While the Supervisor position provides for additional responsibility, accountability, and opportunity for career growth, the Supervisor may also be required to perform standard CCR duties based on business need (not to exceed 50% of total work time).
Responsibilities and Duties
Day consists of frequent speaking, listening using a headset, use of hands/fingers across keyboard or mouse, navigating several computer applications, and long periods of sitting while working at a computer in a service center environment with moderate noise level.